Will warranty be up almost by the time I get it ?



  • Warranty states on their page "Positive Grid warrants that your new Positive Grid product, when purchased at an authorized Positive Grid retailer or reseller, shall be free of defects in materials and workmanship for a period of One (1) Year from the original date of purchase." Note it says "purchased", and not received. Well half of that warranty is almost gone and I still don't have it. Thoughts ?



  • @johnny Take a photo with the date/time clearly showing of when your Spark amp is finally delivered. Keep a copy of that with your original receipt. That way if you need to get a lawyer involved you'll have some proof of when the amp was able to start being used. Your question is a good one to send to PG -- I submitted a request for more jazz oriented drummer routines and I actually got a reply in only a day or so. You may be able to get some helpful information from them.



  • @dhbailey and what did they say about more jazz oriented drummer? Thanks



  • @pittrapp They said they would pass that along to the developers. Whether anything comes of it or not remains to be seen, but it was a quick reply. That's about all they could say at the time.



  • @pittrapp I just had a thought -- if you also submit a tech support request for a more jazz-oriented drummer and if we can get others to do the same, perhaps they would move that higher on their list of things to do in developing the app further.



  • as with most companies, I presume they use digital dispatch/receiving software that updates their order processing software automatically .
    warranty starts from day of signature.
    But as in all cases, you'll need to provide a proof of purchase.
    especially as time goes by and they sell as second hand on various media platforms



  • @johnny I wrote to support at PG and just received the following response, which was just as I had suspected.
    I received this response the same day I submitted it.
    [startquote]
    Thanks for taking the time to write us.

    The warranty will start by the day you receive the unit. Thank you.

    Regards,

    Dans Huang
    Positive Grid Support
    [endquote]



  • I don't understand why forum moderators or PG spokespeople aren't providing official replies to these questions. It would be more efficient than replying to multitudes of emails AND show they care about your concerns.



  • @barkindog_99 They already have your money. Why bother ?



  • @barkindog_99
    Simple answer... They don't actually care.



  • @barkindog_99 the forum moderators are probably not authorized to provide answers to anything except forum questions, if that.



  • @eldredjames I have seen them respond to a post about someone missing a power supply upon receipt so that is incorrect.



  • I’m an attorney and do a lot of consumer protection law, which leaves me pretty well versed in FTC laws and regs (or, more specifically, the FTC’s stance on administering and enforcing consumer protection laws and regs).

    The warranty on the Spark, as well as all of PG’s hardware, begins on the original date of purchase, which means the day you were invoiced, i.e. the day you entered your credit card information on their website, they pulled the money, and sent you a receipt.

    Your 30 day return period began that day, and your one year warranty began that day.

    For PG to make any exception to that, they will be doing it out of the goodness of their heart... I’ll leave it to you to decide how you think that’d work out for you.

    The big bomb with a sizzling fuse for PG is the way they have ignored state and federal laws regarding their handling of people’s credit card proceeds.... wait for that shoe to drop.



  • @joehowlaw Wow! :O It just keep getting worse and worse.



  • @joehowlaw I've contacted "Positive Grid" regarding the warranty and the answer I got was that it runs from the day you receive the amp.



  • @redhouse_01 That's the response I received from them about a month ago. Having read messages from people who have had problems and have had them resolved quickly, I get the impression that PG really want to do the right thing by their customers, even if their communication skills regarding the shipping of the Spark Amp have not been great.



  • @dhbailey I tend to agree with you, particularly regarding their communication skills... or lack therof.



  • @dhbailey I could be wrong but I think that most of the orders are going to the USA so most of the logistical problems will be occuring there. With fewer orders to Europe and the UK, the delivery problem would/should be lessened.



  • Do you think that if you had an issue that required repair under warranty that you would get anywhere with it? If they can’t ship out orders in any logical manner and have no customer service to speak to about delays in orders how are they going to help with warranty’s?