Problem registering

[gdm]

I keep getting invalid serial number when I try to register the amp. Anyone else have that problem? I've emailed support but their reply didn't help at all.

[markthornhill5]

@gdm Same here

[tahar.b]

Do you include the letter before the number ?

[gdm]

Yes. I’ve opened a ticket but the reply wasn’t of help.

[tuck60]

@gdm @tahar-b I've not been able to even find a way to attempt to register my amp. Any guidance would be appreciated.
Thanks. Andy.

[tahar.b]

Just log in your account and go to the download page.
you'll find how to register your hardware .

[gdm]

@tahar-b You must get a different account page than I do. There is no reference to registering anything on my download page. There is an option to download my copy of Bias FX though.

Also, note that I was following the link PG sent me to register my Spark. The problem is that I'm getting an error message stating that my serial number is invalid.