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    i bought bias fx 2 elite but it doesnt show in my download page?

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    • darknessviking
      darknessviking last edited by

      i bought bias fx 2 elite but it doesnt show in my download page?
      i am logged in and everything,and i just bought it, i have the order reciept, i have the confirmed order mail,but when i click on the download page i get an empty page?

      i just paid alot of money for this program and i dont even have a download link or anything? :(

      chrisandaprilbell FifthCircle 2 Replies Last reply Reply Quote 1
      • FifthCircle
        FifthCircle last edited by

        I just upgraded from PRO to Elite and I am having the same issue. I logged in and out of tone cloud but that didn't work. still only have PRO license and No ELITE.

        1 Reply Last reply Reply Quote 0
        • darknessviking
          darknessviking last edited by

          thats not good at all. maybe we should get some of the money back because they havent provided the product we paid for

          FifthCircle 1 Reply Last reply Reply Quote 1
          • chrisandaprilbell
            chrisandaprilbell @darknessviking last edited by

            @darknessviking download link is on the postivegrid site not on toneclound. click on your initials next to the shopping cart, and you should see the download link.

            darknessviking 1 Reply Last reply Reply Quote 0
            • darknessviking
              darknessviking @chrisandaprilbell last edited by

              @chrisandaprilbell ! https://i.postimg.cc/8PpgpYjc/Desktop-Software-Download-Positive-Grid-2020-05-05-19-50-38.png that is the page i am on right now. i am logged in and everything . yet nothing shows at all :(

              chrisandaprilbell 2 Replies Last reply Reply Quote 0
              • chrisandaprilbell
                chrisandaprilbell @darknessviking last edited by

                @darknessviking strange it showed up within a few mins for me. I got the order confirmed email and then an instruction email. did you get both emails?

                1 Reply Last reply Reply Quote 0
                • chrisandaprilbell
                  chrisandaprilbell @darknessviking last edited by

                  @darknessviking it doesn't look like you are signed in.

                  darknessviking 1 Reply Last reply Reply Quote 0
                  • darknessviking
                    darknessviking @chrisandaprilbell last edited by

                    @chrisandaprilbell sorry i am logged in , i just didnt want to show any initials etc, but here is the https://i.postimg.cc/SRzdkkC3/Desktop-Software-Download-Positive-Grid-2020-05-05-20-01-50.png full screenshot, the money is drawn from my account and everything so. i dont know what has happened.
                    in the mail i got it said:
                    "Please note below if you are purchasing software or expansion pack products:
                    Please log in and download your purchased software on the Download Page
                    If you've purchased expansion pack items, re-log into your account within the software to unlock and access expansion pack content."

                    1 Reply Last reply Reply Quote 1
                    • Chima
                      Chima last edited by

                      I’m getting the same.

                      Email tells you to download at download tab in account, nothing there!

                      Tried the log out and login on the demo version, still on demo.

                      Not impressed, I’ve just had to update my OS to try it, including updating all my software and other plugins. Now they take my money and don’t give me the product! Great!

                      1 Reply Last reply Reply Quote 2
                      • FifthCircle
                        FifthCircle @darknessviking last edited by

                        @darknessviking I put a ticket in to PG Support. Hopefully its gets resolved soon.

                        a.franke1974 1 Reply Last reply Reply Quote 2
                        • Chima
                          Chima last edited by

                          I have also, hours ago. Zero response!

                          a.franke1974 1 Reply Last reply Reply Quote 2
                          • The Singularity
                            The Singularity last edited by The Singularity

                            I have the same issue as OP. Tthere really should be some sort of response here, seeing as it is affecting multiple customers.

                            1 Reply Last reply Reply Quote 1
                            • a.franke1974
                              a.franke1974 last edited by

                              Same here and no staff response for almost 24 hours. Customer support seems to be their weak spot... probably my worst online customer experience ever. How am I supposed to claim a refund when they keep ignoring me?

                              1 Reply Last reply Reply Quote 0
                              • a.franke1974
                                a.franke1974 @Chima last edited by

                                @chima Hours? It's been days by now... still no response. Really frustrating.

                                1 Reply Last reply Reply Quote 0
                                • a.franke1974
                                  a.franke1974 @FifthCircle last edited by

                                  @fifthcircle Did you received an answer yet?

                                  FifthCircle 1 Reply Last reply Reply Quote 0
                                  • FifthCircle
                                    FifthCircle @a.franke1974 last edited by

                                    @a-franke1974 nothing!! this sure is frustrating

                                    a.franke1974 1 Reply Last reply Reply Quote 0
                                    • a.franke1974
                                      a.franke1974 @FifthCircle last edited by

                                      @fifthcircle I've just logged in to PG on my mobile phone and there I was finally able to see the download link and the confirmation of the purchase, but on my mobile only. Still nothing on my PC though.

                                      The Singularity 2 Replies Last reply Reply Quote 0
                                      • The Singularity
                                        The Singularity @a.franke1974 last edited by The Singularity

                                        @a-franke1974 I am in conversation with support as I type. They have assured me that the issue has been resolved and the purchase/download should appear. This is great for those experiencing the same issue. For me, however, I am considering asking for a refund, as this was not a pleasant first experience for me.

                                        1 Reply Last reply Reply Quote 0
                                        • The Singularity
                                          The Singularity @a.franke1974 last edited by

                                          @a-franke1974 were you ever able to get your product?

                                          a.franke1974 1 Reply Last reply Reply Quote 0
                                          • a.franke1974
                                            a.franke1974 @The Singularity last edited by

                                            @the-singularity I received a mail like an hour ago, but since I'm at work right now I wasn't able to check yet.

                                            1 Reply Last reply Reply Quote 0
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