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    Spark Amp- iPad bluetooth failures

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    • gsbisset3
      gsbisset3 last edited by

      When I first log in my connection is great. 30 minutes into playing with cloud amps the connection fails and I can't reconnect (I keep getting "Failure" messages). I have tried turning off and on bluetooth on the iPad, going to the "Connect hardware" on the app, and everything else I can think of aside from starting totally from scratch. Is anyone having this problem or have a solution? And, by the way, the blue light on the back of the Spark stays on, indicating that I am supposed to be connected. Thanks.

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      • bschultz8
        bschultz8 last edited by bschultz8

        My hiccups with the Spark have all been related to tonecloud. On the Bluetooth, I had to select “forget this device” on my ipad, then reconnect fresh to the Spark and that got bluetooth going again. FYI, I had a hiccup when saving a patch to a preset number where the patch didn’t store and all I got when going to that preset was just input from my guitar, no amp. Also I couldn’t edit that preset either from turning the amp knobs. I did the factory reset which got it working again, but had to “remove” the Spark (as the manual says) i.e. forget this device on ipad, and redo the pairing again on the Bluetooth. Although the factory reset puts the original presets back in the amp, you don’t lose anything from the APP, so as long as you remember what patches you placed in the 4 presets, you can quickly load them back in again.

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        • gsbisset3
          gsbisset3 last edited by

          Thanks. I reset last night and have my fingers crossed.

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          • care
            care last edited by

            There're two Bluetooth scenarios you need to connect through the Spark Amp , one is to pair it with your iOS devices, the other is to connect it with the Spark Amp app.

            To pair Spark Amp with your iOS device:

            1. On your iPhone/iPAD, go to Settings > Privacy> Bluetooth and enable Spark Amp app.

            2.Go to Settings>Bluetooth and enable Bluetooth, stay on this screen until you see Spark 40 Audio is detected under My Devices.

            1. Tap Spark 40 Audio to pair.

            To pair Spark Amp with Spark Amp app on your iOS device:

            1. Download Spark Amp App at: https://apps.apple.com/us/app/spark-amp/id1457653921
            2. Launch the app and connect it with Spark Amp.
            3. Click on the top left setting icon to enter the menu, you can check firmware version and serial number under Hardware Settings.
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            • mainand2000
              mainand2000 last edited by

              I bought a new android 10 phone as my android 9 phone could not be upgraded, but it does not work. Have found my wife's phone just about works. Their implementation of BT using BTLE is pretty poor.

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              • daleslawrence
                daleslawrence last edited by

                Hello, to fix iPad Bluetooth issues, you could first try to force restart your iPad. Then forget the device on the Bluetooth option of iPad's Settings. If the Bluetooth still goes wrong on your iPad, then you could use a mac repair software to completely resolve it without any data loss.

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                • kevineleven814
                  kevineleven814 last edited by

                  I had a similar issue and it turned out my computer didn't have enough hard drive space to unpack the restore file as it installed on my phone. It's very unlikely, I just thought I'd mention it.

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