Last chance special shipping date update



  • I just got this email from PG:

    "Dear Spark Last Chance Special Purchaser:

    Thank you again for your pre-order of your Positive Grid Spark! With many manufacturers experiencing production delays due to component and assembly shortages, it has been challenging to meet our original shipping estimates. We are doing everything in our power to increase Spark production to keep up with its massive demand!

    Despite these delays, we can share that all Super Early Bird and Early Bird orders have now shipped, and we are receiving overwhelmingly positive reviews from those new Spark owners. We wish we could ship all Spark orders right now, because we can’t wait for you to try Spark!

    We do not take delays lightly, and we know that you don't either. Based on the latest information from our production team, we will be shipping Last Chance Special orders in May. All orders will ship based on when the order was placed.

    When your Spark amp ships you will receive an email with tracking information.

    You can follow shipping updates and other information at https://www.positivegrid.com/spark#updates

    Thanks so much for your continued support and patience.

    Sincerely,

    The Spark Team "

    At least I saw on the power support entry that PG started shipping their amps, so that is good news.



  • Seems like they’re doing it now. Good. It’s good to have a better estimate than the “late March-April” estimated date. This avoids the 50000 comments on FB and elsewhere that complain “well, it’s the end of March!!”



  • It's funny when some people complain about other people complaining Lol..



  • I understand you are going to have delays based on the China situation, but I find it suspect that you have not updated your current shipping estimate of May on the Last Chance preorder page, where the estimate is still March-April. Furthermore, when I made my order, you stated there were only a few remaining "last chance" units out of 5,000. But the numbers have kept growing. Now the total available is 7,100, but there are still "just a few" left. This is simply not an honest approach to selling.



  • @krisknow said in Last chance special shipping date update:

    I understand you are going to have delays based on the China situation, but I find it suspect that you have not updated your current shipping estimate of May on the Last Chance preorder page, where the estimate is still March-April. Furthermore, when I made my order, you stated there were only a few remaining "last chance" units out of 5,000. But the numbers have kept growing. Now the total available is 7,100, but there are still "just a few" left. This is simply not an honest approach to selling.

    I think one thing PG have proven is how dis honest of a group of people they actually are. They seem like snakes to be honest. But all I want from them is my amp, I don’t have to like them. I used to have a high opinion of them and still do as far as technicians and their product. But as people they don’t seem to the most honest bunch and I cannot respect that. I am not perfect by I do hold my word in high regard and would never intentionally deceive anyone like they have clearly done. It’s a shame really...



  • Here is what I received after asking a few questions...

    Thanks for taking the time to write us and sorry for the long wait.

    Currently we're still shipping and are catching up with Spark production. For your specific order, it's schedule for shipment later in May. Please note that all orders are shipped on a first-come-first-serve basis, based on the order date.

    You will receive tracking information via email once your order has been shipped.

    You can also track your order here: https://www.positivegrid.com/spark#track-order

    Thanks again.

    So I'm hopeful the orders will start to catch up, however I don't like the fact the numbers of preorders seems to grow out of control. Why are they saying March - April when in reality it is more like May - June at this current rate? The preorder numbers were xxxx of 5,000 now there are xxxxx of 15,xxx available slots. Seems like they are really trying to make the customer feel like they have to "get theirs before they are gone"!



  • Three or four days ago they were sold out of the last chance special amp only. About 15 0r 20 of the last chance amp/bag and amp/headphones remained. checked again the next day and lo and behold they found another 100 or so slots in the last chance offering. Here are the current numbers. lets see how many times that changes before everyone gets what they paid for.

    Last Chance Special date: 4/16/20

    Spark...15092/15250
    Spark + bag...6504/6600
    Spark + HD-9... 2513/2550



  • @rodster459 They have been doing this from the start. When I placed my order in Nov the estimated delivery date was 'late December'. Knowing these amps come from China, that would mean my amp would have already had to be on a boat, so it could then clear customs, be sorted by PG, and then shipped to me.
    But here I am in late April still without a tracking number. To say they were dishonest is an understatement. And to keep ratcheting up the pre order slots now when they can't fullfil order from Nov lacks integrity and is nothing short of a cash grab. This is my first and last transaction with this company. They flat out lied.



  • So I just put in an order today. Now I'm concerned. Should I be?



  • @kevinplarson Its hard to say. Will you get your amp, more than likely. But as far as timeframe goes it's anyone's guess. If you placed your order today the delivery say Apr-May. I'd bet big bucks you won't receive it by then. When you may receive it is anyone's guess, and it's hard to rely on anything PG has told us. My guess...your looking like July or later at best



  • If anyone in the UK is getting desperate having waiting so long there is one on eBay at the moment - not sure how it made it over here so quickly. Ordered mine from PG yesterday and prepared for a wait.



  • @kevinplarson I should clarify a bit...so far PG has not been transparent to their customers regarding Spark shipment dates. So I'm only basing my guess on what has happened thus far. Is it possible a ship shows up to dock tommorow loaded to the brim with Sparks, I sure hope so, as I've been waiting since Nov. But if these orders continue to trickle out as they are currently you may be in for long wait.



  • They have sold 976 "last chance" Spark amps since yesterday. If you think this is your last chance to give them your money then think again. They'll keep taking orders as long as they come in, despite their ability to deliver in a timely fashion. My order is still "being prepared". I'm giving them till the end of the month to show some progress on that front if not then I'm going to cancel. I,m hoping for the best though.



  • They should change your name to: Negative Grid!



  • I can’t believe your complaining about people complaining about people complaining!
    Now I’m complaining!!!