I can't have access to Tone Cloud (BIAS FX 2)

philipstraka

Same result trying to view tonecloud
EMPTY RESULTS Contents could be uploaded from all BIAS series software

andrei.bancu92

Just opened the app today to get the same message. It worked just fine a week ago. Has anyone managed to fix this issue?

andrei.bancu92

Has anyone tried updating the app to 2.1.9, does it make a difference?

lefteris.lydios

@andrei-bancu92 same here. Worked fine yesterday.

cripplefightclub

Same here,

Bias FX 2 Pro does it, and the Android app for spark software.

All tones i have saved in my bank are still accessible, just cant access the Tonecloud.

gyorgybaan

I'm having the same issue and to be frank, I'm pretty unhappy as I paid a handsome amount for this product. I dearly hope this issue resolves fast.

kennethsorum

same.. BIas FX2 ELite, zero toncloud content... >.<

stryknyne

Same here, just purchased this software yesterday. If this is how things work here I'll be getting a refund!

redsflake

having the same issue here anyone manages to resolve the issue?

nlbarker90

Add another one to the list. Just purchased yesterday and am definitely considering getting a refund. Seems as if this is a common issue over the last few months for many users.

springy1

Add me to that list have down graded and still
The same no tonecloud

giuliano

@mshrem I am thinking exactly the same... After the whole amp blocking issue from the previous update, they still haven't learned to inform their users, pretty low standard support for a paid app...

gtdh

Same here... EMPTY RESULTS... no difference after update! What's going on? Any solution yet?

Guys, Tonecloud is just one feature of FX2. The software itself is fully functional otherwise.
I've had FX products for years and have personally used Tonecloud maybe 5 times. Nice feature and all, but certainly not necessary.

Make your own presets with everything you have available to you and play some guitar! Tonecloud access will come back when it comes back (and it always does, so chill out).

EDIT: As I finished writing this, I checked and it's back. Relax.

philminator

@myxolydian That's you, myself the cloud is a huge deal, and the main reason I purchased BIAS FX 2 in the first place. I played the demo for a few years, I finally get my poor ass able to buy it, and I couldn't use any of the presets I was downloading due to a glitch in their update, then they fix it, then a few weeks later something else doesn't work properly. Not exactly off to a great first impression, and reasonably so.

@philminator Yeah, not for me. I'd rather spend my time playing and making presets than downloading others presets. Even the ones you download still have to be tweaked a bit most times. I could make my own in that span of time.
Tonecloud is back up anyway, so its not a big deal.

jaikeperry

Hey if anyone is still having this problem of the tone cloud icon not working. What helped for me is double clicking the bias fx 2 app it opens 2 windows of the application. One of them should let you use the tone cloud while the other doesn't. I don't know if its a weird glitch but its been working just fine for me. I can access the tone cloud just fine.

satchrocks82

I'm dealing with the same problem for two days. I've purchased Bias yesterday and I'm still getting this "empty results". Are they gonna fix it or what?

Virtual Media

Add me to the list, desktop elite version does not have tonecloud access as well. Is PG acknowledging the issue?

Keytay

Same issue here.
Professional desktop version.