Refund request - No response from Positive Grid
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Issued a request for a refund of Bias FX Desktop standard. Have sent 2 customer support messages and still no response. It has been a week. Has anyone gone through the process of refund with PG? Kindly help!!!
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Why you requested for a refund? (just curious)
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@salvatore-di-piazza I opted for a physical amp+effects. Still no response from PG. This is very frustrating. Could anyone help me here? I don't want to go through the PayPal conflict resolution.
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@ghanchu said in Refund request - No response from Positive Grid:
Issued a request for a refund of Bias FX Desktop standard. Have sent 2 customer support messages and still no response. It has been a week. Has anyone gone through the process of refund with PG? Kindly help!!!
I had been through it a while ago and it was handled without any problems.
@Joe-Kuo maybe you can investigate? -
@ghanchu I just read all 3 tickets you sent us and it seems you couldn't receive any of our replies, the earlier two stopped on waiting for your information.
I'll write to your ToneCloud email again, hopefully it works this time.
