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    Bias FX 2 sound cutting

    Desktop guitar software
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    • esofron
      esofron last edited by

      Hello. some help here please.
      I bought the elite version of Bias FX2.
      Sound is great but i have an issue.
      Every 5-6 minutes maybe less, i have a sound cutting for some seconds (2-3) .

      I am using

      1. windows 10 enterprise 1903 build 18362.418.
      2. Bias FX 2 Elite 2.1.5.4795.Release,
      3. DSP Engine 2179
      4. Build 64bit
        PC
      5. Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
      6. 32GB RAM
      7. SSD

      ASIO drivers
      sound card Steinberg UR22 MK2
      Buffer size 512 samples
      Input latency 16.485 msec
      Output latency 19.456 msec
      Sample rate 44.1 khz

      anybody with similar issue?
      I am using the same sound card with Bias FX for ipad without any issues.
      thanks.

      Mike 1 Reply Last reply Reply Quote 0
      • Mike
        Mike Moderator @esofron last edited by

        @esofron Hi, please activate your license to see if it helps https://help.positivegrid.com/hc/en-us/articles/360022006832-How-to-Activate-BIAS-FX-2-License-

        esofron 1 Reply Last reply Reply Quote 0
        • esofron
          esofron @Mike last edited by

          @mike hi, I have already done this. It is showing the correct type of license.

          Mike 1 Reply Last reply Reply Quote 0
          • Mike
            Mike Moderator @esofron last edited by

            @esofron We've never seen this before, please send us a ticket for the follow up, thank you

            1 Reply Last reply Reply Quote 0
            • pipelineaudio
              pipelineaudio A2 last edited by

              Definitely have a look at your DPC latency

              Let us know if you see anything on here

              https://www.resplendence.com/latencymon

              esofron 1 Reply Last reply Reply Quote 0
              • esofron
                esofron @pipelineaudio last edited by esofron

                @pipelineaudio dont know if i used it correctly, but the system reported suitable for real-time audio.

                Biasfx2 64
                0_1573250600816_a33763e8-2d13-448a-8329-2923292aa9a4-image.png

                Biasfx 32
                0_1573252373212_d2708060-cff7-45da-8d0e-ca37c90be29a-image.png

                1 Reply Last reply Reply Quote 0
                • esofron
                  esofron last edited by esofron

                  i 've got this at the report. I will try the 32bit version of biasfx2.

                  REPORTED HARD PAGEFAULTS

                  Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

                  NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

                  Process with highest pagefault count: bias fx 2_x64.exe

                  Total number of hard pagefaults 10
                  Hard pagefault count of hardest hit process: 6
                  Number of processes hit: 4

                  1 Reply Last reply Reply Quote 0
                  • esofron
                    esofron last edited by esofron

                    There aren't any pagefaults with the x32 bit version of biasfx2. definitely i will test it tomorrow extensible.

                    biasfx64
                    REPORTED DPCs

                    DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

                    Highest DPC routine execution time (µs): 324.487089
                    Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

                    Highest reported total DPC routine time (%): 0.227279
                    Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

                    Total time spent in DPCs (%) 0.356416

                    DPC count (execution time <250 µs): 510556
                    DPC count (execution time 250-500 µs): 0
                    DPC count (execution time 500-999 µs): 1
                    DPC count (execution time 1000-1999 µs): 0
                    DPC count (execution time 2000-3999 µs): 0
                    DPC count (execution time >=4000 µs): 0

                    Biasfx32
                    REPORTED DPCs

                    DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

                    Highest DPC routine execution time (µs): 235.032864
                    Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

                    Highest reported total DPC routine time (%): 0.215551
                    Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

                    Total time spent in DPCs (%) 0.338198

                    DPC count (execution time <250 µs): 494684
                    DPC count (execution time 250-500 µs): 0
                    DPC count (execution time 500-999 µs): 0
                    DPC count (execution time 1000-1999 µs): 0
                    DPC count (execution time 2000-3999 µs): 0
                    DPC count (execution time >=4000 µs): 0

                    1 Reply Last reply Reply Quote 0
                    • pipelineaudio
                      pipelineaudio A2 last edited by

                      It never turned red though? Seems like thats not the problem...make sure it runs as long as the time it takes to normally drop out...in fact run it tiull it drops out and then maybe the log will have something good even if it doesnt turn red

                      esofron 1 Reply Last reply Reply Quote 0
                      • esofron
                        esofron @pipelineaudio last edited by esofron

                        @pipelineaudio unfortunately it has the same issue even with the 32bit version.

                        never gets red.

                        1 Reply Last reply Reply Quote 0
                        • esofron
                          esofron last edited by esofron

                          Did some more tests.

                          looks like it is the sound card and not the Bias FX2.
                          I tested it with an irig hd2 and till now there is not any issue.

                          I will test it more to be sure.
                          Also, i will open a case at steinberg.

                          thanks.

                          1 Reply Last reply Reply Quote 0
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