Tone cloud will not open (Bias FX2 Standard)....Please help

[deadluvva]

For awhile ToneCloud would open then all of a sudden it does not. I get that little spinning blue ball that says it is trying but it does not open, ever. This is so frustrating. I have tried logging out and then back in and still that little spinning ball.
If anyone could help it would be so much appreciated.
I use my FX2 with Garageband.
Cheers

[Mike]

@deadluvva Hi, Could you send us a ticket for the follow up ? thanks