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    Can't acces tonecloud for some reason, help!!

    Desktop guitar software
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    • Gerisnowman
      Gerisnowman last edited by

      Hello everyone, so was very happy using Bias FX 2 but since the last two or three days I can't access the tonecloud. I just started my program like the other days and this happens. The tonecloud icon appears like in grey and when I try to access, my mouse appears like its loading. If someone knows how to solve this I would be so grateful. Here's the pic, I tried to capture the mouse too but for any reason is not visible.

      Click to see the picture.

      A Former User 1 Reply Last reply Reply Quote 0
      • A Former User
        A Former User @Gerisnowman last edited by A Former User

        @gerisnowman The icon goes grey when FX2 doesn't detect an internet connection. So, either you have no connection, or your firewall has blocked FX2 for some reason. Check your firewall application settings.
        If you're using a VPN, sometimes they have an internet killswitch if the VPN is disconnected (to prevent IP leak).

        1 Reply Last reply Reply Quote 0
        • Gerisnowman
          Gerisnowman last edited by

          Hey, thanks for answering. I tried to unistall and re-install bias fx 2 with my firewall disabled but the problem keeps happening. And I have internet connection, I use a ethernet cable directly from my router to my pc. I don't know what to do...

          Mike 1 Reply Last reply Reply Quote 0
          • Mike
            Mike Moderator @Gerisnowman last edited by

            @gerisnowman To narrow down the problem, Have you tried to use another internet connection like the hotspot from your mobile phone to see if it makes any difference?

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