Bias FX2 on Mac...no internet connection error

[Art Garceau]

I downloaded Bias FX2 for Mac, and I'm getting a no internet connection error when attempting to access tonecloud. I've tried everything suggested on the site...my internet connection is fine or I wouldn't be typing this. Any suggestions?

[Myxolydian]

@art-garceau Just a guess---application firewall has blocked FX2 for some reason? Check your settings.

[nukky]

I am also troubled by the same phenomenon. In my case, Windows.

[Mike]

You can try resetting the host file on your computer to see if it works

[nukky]

@mike I can log in to ToneCloud from the settings menu. However, the ToneCloud icon at the top left of the BIAS FX 2 window remains white, and clicking it does not change the screen.
If I hover the mouse cursor over this icon, the mouse cursor will be on waiting.

It is a phenomenon in Windows 10.

[Mike]

@nukky Could you send us a ticket for the follow up ? thank you