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    Bias FX 2 - locked presets - including my own from FX1

    Desktop guitar software
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    • RedSpecial62
      RedSpecial62 last edited by

      Just noticed that I have a lot of 'locked' presets in FX2 - not just the stanard ones, but an acoustic preset that I created in FX1 is now showing as 'locked' in my FX2. Any suggestions? My licence is showing as 'Standard' in the app.

      cheers

      dmitch 1 Reply Last reply Reply Quote 0
      • bgucrossroads
        bgucrossroads last edited by bgucrossroads

        Did you try restore purchase? If IOS click on the shopping cart at the top, click on the tabs and hit anything that says restore purchase. Then log out and back into the tone cloud. Took a day after I dd that for mine t show up.

        KC

        RedSpecial62 1 Reply Last reply Reply Quote 0
        • RedSpecial62
          RedSpecial62 @bgucrossroads last edited by

          @bgucrossroads It's windows desktop not iOS....

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          • benjaminflint
            benjaminflint last edited by

            I have this problem as well. I routinely wake up a day after using this and find presets that I've made have been locked out on the desktop version.
            It's really obnoxious and I want to know why this keeps happening. I'd understand if it was content that was locked behind a higher tier license. But I literally just changed a cab on a preset this morning, restarted the app, and now that preset is locked out even though my license includes everything in it, including the cab.
            What gives?

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            • dmitch
              dmitch @RedSpecial62 last edited by

              I see this on FX2 on the Mac (Standard), often when I edit presets I've downloaded from the cloud. The result only shows up as locked after I quit and restart the app. What's worse is that once a preset gets into this state, I can't even delete it - locked presets don't show the "edit" and "delete" buttons when you hover over them. Clearly a nasty bug or two here.

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              • Elric
                Elric last edited by

                You can try the usual relogin to tonecloud, restore purchases, etc.

                I had some problems with this on early versions not showing the Celestion packs I had bought but that seems to be solved long ago.

                Definitely enter a ticket if you have issues with stuff you paid for, they should get you fixed up:

                https://help.positivegrid.com/hc/en-us/requests/new

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                • RedSpecial62
                  RedSpecial62 last edited by

                  I believe my issue was caused by using Google Drive backup and sync on the BIAS FX2 folder.. if I pause google drive backup and sync when using BIAS FX2 then all is good - hope this helps

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