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    Free Bias Twin Promo Issues

    Hardware pedals
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    • robkretzer
      robkretzer last edited by robkretzer

      Anyone else having issues with receiving their free pedal? I bought the Bias Mini amp during the June sale and still have no idea when they are sending these pedals out.

      @Felix has been trying to get some info but all I've really gotten back is that they would be processed and sent within 45 days of the promotion ending. We are at day 47 and not a clue if they have even begun sending these to the customers.

      I know it may sound impatient, but if you give me a timeframe, which is ample, and I give you my money then I at least want to be updated on whatever is holding up the process. I assume I'm not the only one concerned that PG is ghosting, but I suppose I could be the only one with this issue right now.

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      • jconklin3
        jconklin3 last edited by

        This is two months later and I am in the same boat. I like my Bias Guitar Mini, but I feel that Positive Grid is not the most communicative of companies. Of course they may not monitor this forum. When will the pedals be delivered or who do we need to ask?

        Felix 1 Reply Last reply Reply Quote 0
        • Felix
          Felix Moderator @jconklin3 last edited by

          @jconklin3 We're still working on the pedal and it should be sent out to you guys soon. Feel free to write to us at https://help.positivegrid.com/hc/en-us/requests/new

          jconklin3 1 Reply Last reply Reply Quote 0
          • jconklin3
            jconklin3 @Felix last edited by

            @felix Mine arrived today thank you.

            Felix 1 Reply Last reply Reply Quote 0
            • Felix
              Felix Moderator @jconklin3 last edited by

              @jconklin3 Awesome! Thanks for the update!

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