Free Bias Twin Promo Issues
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Anyone else having issues with receiving their free pedal? I bought the Bias Mini amp during the June sale and still have no idea when they are sending these pedals out.
@Felix has been trying to get some info but all I've really gotten back is that they would be processed and sent within 45 days of the promotion ending. We are at day 47 and not a clue if they have even begun sending these to the customers.
I know it may sound impatient, but if you give me a timeframe, which is ample, and I give you my money then I at least want to be updated on whatever is holding up the process. I assume I'm not the only one concerned that PG is ghosting, but I suppose I could be the only one with this issue right now.
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This is two months later and I am in the same boat. I like my Bias Guitar Mini, but I feel that Positive Grid is not the most communicative of companies. Of course they may not monitor this forum. When will the pedals be delivered or who do we need to ask?
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@jconklin3 We're still working on the pedal and it should be sent out to you guys soon. Feel free to write to us at https://help.positivegrid.com/hc/en-us/requests/new
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@felix Mine arrived today thank you.
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@jconklin3 Awesome! Thanks for the update!
