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    Presets change on their own

    Hardware amps
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    • schwarzmarco
      schwarzmarco last edited by

      Hi.

      After having switched to a preset it takes a few seconds and the blue save led lights up.

      The unit reads knob positions.
      For example if the tube stage dial is on two, it looses all gain. You can also watch in the bias amp software how the units changes the number of tubes.

      This really sucks. Anyone with an idea how I can.handle that?

      Felix 1 Reply Last reply Reply Quote 0
      • Felix
        Felix Moderator @schwarzmarco last edited by

        @schwarzmarco We've got your request and will keep you updated soon.

        1 Reply Last reply Reply Quote 0
        • fatkey
          fatkey last edited by fatkey

          @schwarzmarco is your Problem solved? do you have an answer from PG?

          schwarzmarco 1 Reply Last reply Reply Quote 0
          • schwarzmarco
            schwarzmarco @fatkey last edited by schwarzmarco

            @fatkey hey fatkey,

            they told me that it most likely is a hardware malfunction. I gave the unit away for maintenance. Let's what they will find out

            1 Reply Last reply Reply Quote 0
            • fatkey
              fatkey last edited by

              I found out that my midiboard is causing the error! Apparently it not only sends Programmchanges. Yesterday i tried with another Midiboard. No Preset change on their own!

              1 Reply Last reply Reply Quote 0
              • schwarzmarco
                schwarzmarco last edited by

                I do not have any midi connected

                Felix 1 Reply Last reply Reply Quote 0
                • Felix
                  Felix Moderator @schwarzmarco last edited by

                  @schwarzmarco Have you reached out to us before? Can you share a video showing the issue?

                  schwarzmarco 1 Reply Last reply Reply Quote 0
                  • schwarzmarco
                    schwarzmarco @Felix last edited by

                    @felix sure I contacted you guys first.
                    I have sent a video on the 5th of August.

                    1 Reply Last reply Reply Quote 0
                    • schwarzmarco
                      schwarzmarco last edited by

                      I got a completely new unit as an exchange from the service.
                      So obviously it was a technical malfunction.

                      1 Reply Last reply Reply Quote 1
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