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    why wouldn't my products I purchased show up on the download page

    Desktop guitar software
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    • codyberger
      codyberger last edited by

      I own BIAS AMP2 PRO, BIAS FX2 Pro, and all the extra packs. For some reason when I go to my downloads page on Positive Grid site none of my purchases show up. Can anyone tell me what might be going on? Would Positive Grid moved them? I'm lost.

      Cody

      1 Reply Last reply Reply Quote 1
      • JB
        JB last edited by

        Same is happening for me. I'm guessing something is temporarily broken with their webpage.

        1 Reply Last reply Reply Quote 0
        • Mike
          Mike Moderator last edited by Mike

          Hi, Please try

          1. Clean the cookies of www.positivegrid.com in your browser
          2. Reset the host file on your computer
          JB 1 Reply Last reply Reply Quote 0
          • JB
            JB @Mike last edited by

            @mike Hi Mike, it's none of those things unfortunately. It's happening to multiple people, myself included, and on different computers/browsers etc. Something with the Positive Grid website is the issue.

            Mike 1 Reply Last reply Reply Quote 0
            • Mike
              Mike Moderator last edited by Mike

              We'll look into this ASAP, please download the latest updates below for the time being:

              BIAS Amp 2:
              Mac:
              https://dlcf.positivegrid.com/BIAS_AMP_2_Mac_v2_2_8_1409.dmg
              Win(32bit)
              https://dlcf.positivegrid.com/BIAS_AMP2_Windows32bit_v2_2_8_1409.msi
              Win(64bit)
              https://dlcf.positivegrid.com/BIAS_AMP2_Windows64bit_v2_2_8_1409.msi

              BIAS FX2:
              Mac Standalone
              https://dlcf.positivegrid.com/BIAS_FX_2_Mac_Standalone_v2_1_3_4781.dmg
              Mac AAX
              https://dlcf.positivegrid.com/BIAS_FX_2_Mac_RTAS_AAX_Plugin_v2_1_3_4781.dmg
              Mac AU_VST
              https://dlcf.positivegrid.com/BIAS_FX_2_Mac_VST_AU_Plugin_v2_1_3_4781.dmg
              Windows 64bit
              https://dlcf.positivegrid.com/BIAS_FX_2_Windows64bit_v2_1_3_4781.msi
              Windows 32bit
              https://dlcf.positivegrid.com/BIAS_FX_2_Windows32bit_v2_1_3_4781.msi

              BIAS FX:
              Mac:
              ProTools/RTAS/AAX
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_FX_Mac_RTAS_AAX_Plugin_v1_6_9_3713.dmg
              VST/AU
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_FX_Mac_VST_AU_Plugin_v1_6_9_3713.dmg
              Standalone
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_FX_Mac_Standalone_v1_6_9_3713.dmg
              Win(32bit)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_FX_Windows32bit_v1_6_9_3713.msi
              Win(64bit)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_FX_Windows64bit_v1_6_9_3713.msi

              BIAS Pedal:
              Mac(RTAS/AAX)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_Pedal_Mac_RTAS_AAX_Plugin_v2_3_3_5467.dmg
              Mac(Standalone)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_Pedal_Mac_Standalone_v2_3_3_5467.dmg
              Mac(VST/AU)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_Pedal_Mac_VST_AU_Plugin_v2_3_3_5467.dmg
              Win(32)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_Pedal_Windows32bit_v2_3_3_5467.msi
              Win(64)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/BIAS_Pedal_Windows64bit_v2_3_3_5467.msi

              Pro Series EQ:
              Mac
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/PG_EQ_Mac_v0_0_9_277.zip
              Win(32)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/PG_EQ_Windows32bit_v0_0_9_277.zip
              Win(64)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/PG_EQ_Windows64bit_v0_0_9_277.zip

              Pro Series Compressor:
              Mac
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/PG_Compressor_Mac_v0_0_9_265.zip
              Win(32)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/PG_Compressor_Windows32bit_v0_0_9_265.zip
              Win(64)
              https://s3-us-west-1.amazonaws.com/dl.positivegrid.com/PG_Compressor_Windows64bit_v0_0_9_265.zip


              1 Reply Last reply Reply Quote 1
              • Mike
                Mike Moderator @JB last edited by

                @jb @codyberger Could you try again to see if it works ? thanks

                JB 1 Reply Last reply Reply Quote 0
                • JB
                  JB @Mike last edited by

                  @mike Working now for me! Thanks.

                  1 Reply Last reply Reply Quote 1
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