Not able to use Bias Mini because of an upgrade fail



  • Hello everyone,
    I just bought a bias mini device and when I connect it to my computer with the latest version of Bias AMP 2, a message told me to make an upgrade to the latest version (if not the device will be ejected).

    After some seconds, an other message occurs with an error message (upgrade failed), and the bias mini device is completely frozen, all buttons do not respond and I can't even turn off the device.

    I reset the bias mini, I turned off my computer several times, but the problem still occurs.

    Has anyone experienced this problem and could help me ?

    Thank you very much


  • Moderator

    @charles Please write to us here https://help.positivegrid.com/hc/en-us/requests/new, we will follow this up.