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    • unterstein
      unterstein last edited by

      Hey,

      I nearly bought all expansion packs for Bias Amp and Bias FX on the iPad and it is not possible to restore them on a new iPhone. According to your marketing this should be possible. I already re-installed both apps a couple of times, but it is clearly not possible. Can you please fix this issue?

      Thank you very much

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      • john
        john last edited by

        I think you're better off contacting support: https://help.positivegrid.com/hc/en-us/requests/new
        ;)
        It should work if you're using the same Apple account, as I understand it. If not you need to contact support.

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        • unterstein
          unterstein last edited by

          I am using the same account, but it's just not working... :( Already contacted the support though..what a mess :-(

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