restore purchases not working!

[unterstein]

Hey,

I nearly bought all expansion packs for Bias Amp and Bias FX on the iPad and it is not possible to restore them on a new iPhone. According to your marketing this should be possible. I already re-installed both apps a couple of times, but it is clearly not possible. Can you please fix this issue?

Thank you very much

[john]

I think you're better off contacting support: https://help.positivegrid.com/hc/en-us/requests/new
;)
It should work if you're using the same Apple account, as I understand it. If not you need to contact support.

[unterstein]

I am using the same account, but it's just not working... :( Already contacted the support though..what a mess :-(