Having to log in & out of Tonecloud????



  • I really like my Positive Grid software. I have almost everything they offer, but I'm getting tired of constantly having to log in & out of the ToneCloud to get full access to all of the software that I've purchased and have a full and functional License for..

    Don't get me wrong the ToneCloud is a great feature, but why do I need to be logged into it to have access to software, expansions and add-ons that I have a Professorial or Elite licensee for?

    None of my other software requires me to do this that I am aware of.

    When I load up my DAW it shows that the copy on my PC is licensed to me and it's all there. When I use other software everything I have on my PC is just there without have to log in & out of something.

    I know it's a minor gripe, but just wondering if there is a reason for this or something Positive Grid could do to remedy this?

    Thanks



  • Indeed. I couldn't care less about ToneCloud; like anything else open to submissions from the general public it's a cesspool of mediocrity. A very tightly curated version of same might be useful, but whatever. Got my own presets, don't want to share them with anybody, and I don't need or want anyone else's. I would like to get them migrated over to FX2 one of these days...

    But yeah, having to regularly re-enter my email and password to use software I've purchased is obnoxious, and should be fixed. Or at least made much more 'sticky', such that the credentials survive software updates.



  • @ZeroEmpire I feel pretty much exactly like you. I like ToneCloud. I like my products but having to login/logout all the time is pretty maddening. I wish there was a way/option to make the license truly permanent.

    Wierdly my mobile license due not seem to have much problem at all, it is the desktop stuff that I seem to have to login/logout every time I run. It is not a deal breaker but it is annoying for us loyal fans.

    @Mike @Felix I have been contemplating a laptop live rig and this really limits Bias FX in a live rig. I am worried it will not register something and I will have limited internet access. Ideally I'd like to operate the laptop without wifi etc to ensure stability.



  • @elric said in Having to log in & out of Tonecloud????:

    @Mike @Felix I have been contemplating a laptop live rig and this really limits Bias FX in a live rig. I am worried it will not register something and I will have limited internet access. Ideally I'd like to operate the laptop without wifi etc to ensure stability.

    Exactly!


  • Moderator

    @elric Thanks for all your feedback, we'll look into this and improve, thanks!


  • A2

    I'm a fanatic about the quality of life stuff, and this is definitely right in the middle of it



  • Yes this is an unnecessary annoyance and needs to be corrected.



  • Like I mentioned in my original post I really enjoy the software, but this and a few other minor issues take away from that enjoyment just a little bit,

    Is there a feature request thread somewhere?

    I use Presonus Studio One as my DAW and they have a dedicated feature request section on there forum where users vote on what features are pushed to the forefront in future updates. Would be cool if Positive Grid had something like this or maybe they do and I just missed it.


  • Moderator

    @zeroempire Please leave your feedback/suggestions here https://forum.positivegrid.com/category/6/what-s-the-big-idea , thanks!



  • Thanks Mike,