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    BIAS won't open

    Desktop guitar software
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    • rossjames
      rossjames last edited by

      So when I try and Launch BIAS 2, wether on desktop or in ProTools, it asked me to Login, and when I click login I just get stuck on this screen and it never moves on. 0_1548936548741_Screen Shot 2019-01-31 at 12.02.47.png

      Felix Mike 2 Replies Last reply Reply Quote 0
      • pipelineaudio
        pipelineaudio A2 last edited by

        There is something wrong with the way that the GUI gets called. usually when there are problems or crashes it really is during the initial load. Right now, after the latest update, it actually freezes my entire computer requiring a hard reset.

        greghurley 1 Reply Last reply Reply Quote 1
        • Felix
          Felix Moderator @rossjames last edited by

          @rossjames Please write to us here and we will follow this up.
          https://help.positivegrid.com/hc/en-us/requests/new

          1 Reply Last reply Reply Quote 0
          • Mike
            Mike Moderator @rossjames last edited by

            @rossjames Have you tried to rename the BIAS_Amp2 folder in Documents/PositiveGrid to see if the issue is resolved ? If nothing works, please send us a ticket here for the follow up

            1 Reply Last reply Reply Quote 0
            • greghurley
              greghurley @pipelineaudio last edited by greghurley

              @pipelineaudio Yep! I'm having the same issue, My screen looks just like that. It will be nice when there is a fix.

              1 Reply Last reply Reply Quote 0
              • greghurley
                greghurley last edited by

                @mike said in BIAS won't open:

                PositiveGrid

                Ok, I have found the issue for my situation. Bias amp 2 wouldn't load, I went to the Documents folder and noticed in the Positive Grid folder that it's in the cloud, I use cloud storage for all document folders. In this case that is not a good thing. To test it click on the Positive grid folder to download from cloud storage. I then click on bias Amp 2 and it opened fine. I hope this helps others.

                1 Reply Last reply Reply Quote 2
                • manfrommanteo
                  manfrommanteo last edited by

                  I just experienced this same thing today. @mike says that he went to the documents folder and his was in the cloud. Mine is on my computer, but I don't know which item to click to open anything. I've taken several screenshots. Also sent a msg to CS, and it's not yet 24 hrs. yet so waiting for their reply.
                  Any ideas of how to fix this?
                  Thanks,

                  0_1551028378100_Screenshot (65).png 1_1551028386497_Screenshot (67).png 0_1551028386497_Screenshot (66).png

                  1 Reply Last reply Reply Quote 0
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