BIAS won't open
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So when I try and Launch BIAS 2, wether on desktop or in ProTools, it asked me to Login, and when I click login I just get stuck on this screen and it never moves on.
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There is something wrong with the way that the GUI gets called. usually when there are problems or crashes it really is during the initial load. Right now, after the latest update, it actually freezes my entire computer requiring a hard reset.
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@rossjames Please write to us here and we will follow this up.
https://help.positivegrid.com/hc/en-us/requests/new
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@rossjames Have you tried to rename the BIAS_Amp2 folder in Documents/PositiveGrid to see if the issue is resolved ? If nothing works, please send us a ticket here for the follow up
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@pipelineaudio Yep! I'm having the same issue, My screen looks just like that. It will be nice when there is a fix.
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@mike said in BIAS won't open:
PositiveGrid
Ok, I have found the issue for my situation. Bias amp 2 wouldn't load, I went to the Documents folder and noticed in the Positive Grid folder that it's in the cloud, I use cloud storage for all document folders. In this case that is not a good thing. To test it click on the Positive grid folder to download from cloud storage. I then click on bias Amp 2 and it opened fine. I hope this helps others.
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I just experienced this same thing today. @mike says that he went to the documents folder and his was in the cloud. Mine is on my computer, but I don't know which item to click to open anything. I've taken several screenshots. Also sent a msg to CS, and it's not yet 24 hrs. yet so waiting for their reply.
Any ideas of how to fix this?
Thanks,
