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    Presets are not displayed in Tonecloud

    Desktop guitar software
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    • dmitriy.s.petrov
      dmitriy.s.petrov last edited by dmitriy.s.petrov

      Did anyone have this problem? It's BIAS AMP 2 Pro. In the mobile version, the problem is the same.
      0_1547969779834_Снимок.PNG

      Mike 1 Reply Last reply Reply Quote 0
      • terragenart
        terragenart last edited by

        Same here with Bias Amp 2 Pro on a fresh install of Windows 7.
        No Factory Preset Update, 100 New Amp Match Presets, Top Custom Blues Amps, Historic Bass Collection all are missing the downloads links.
        Hopefully Positive Grid can tell us why and give a fix.
        Any one else having this problem please speak up.
        Regards
        Brian

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        • Arno Monni
          Arno Monni last edited by

          Same here on desktop/mobile.
          Hope they will fix it soon, I just got my Bias mini :(

          1 Reply Last reply Reply Quote 0
          • gearhead
            gearhead last edited by

            I am having the same issue on my mobile version as well as as with my desktop Bias amp Elite version. I have reinstalled both but still have the same issue. The only presets I can access are the user submitted ones.
            It appears to be at their end. Hoping it is soon fixed.

            1 Reply Last reply Reply Quote 0
            • Mike
              Mike Moderator @dmitriy.s.petrov last edited by

              Hi all, we've fixed the issue from here, please try again, thank you!

              Arno Monni 1 Reply Last reply Reply Quote 1
              • terragenart
                terragenart last edited by

                Seems to be working again, thanks for putting it right quickly and reading the forum !!

                Brian

                1 Reply Last reply Reply Quote 2
                • Arno Monni
                  Arno Monni @Mike last edited by

                  @mike thanks a lot, it works perfectly now.

                  1 Reply Last reply Reply Quote 1
                  • mythosoccultus
                    mythosoccultus last edited by

                    I'm having the same problem today. Specifically with the Historic Bass Collection presets. I was able to download them from my studio computer a few days ago. But today on my home desktop, they are not working. Any advice? I already tried to uninstall and reinstall the software and still the same problem. 0_1580699871999_Untitled.jpg

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