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    Bluetooth disconnects after a short period of time.

    Hardware amps
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    • Chris Kane
      Chris Kane last edited by

      I have made sure that my firmware is up-to-date, I run speed tests on my Wi-Fi and it is a little less than in my office but is still around 70 to 85. In my office it is around 121 or 123. I think that is good enough to keep Bluetooth connected?

      It usually happens that I will save a couple changes or presets to my bias amp head and then about the fourth or fifth time it will say on able to save. So basically if I want to get things accomplished I have to do it the first few times after connecting to Bluetooth.

      My iPad is literally 2 feet to 1 foot away from the head

      The biggest bummer about this situation is when I disconnect I have to power down the head and the bias amp two app. Then restart them both and then connect again. Then it happens again and I repeat.

      I have contacted support and they have been very helpful in trouble shooting but the problem is still not resolved and it is beginning to become very frustrating.

      Has anybody else had this problem?

      tafkad 1 Reply Last reply Reply Quote 0
      • tafkad
        tafkad @Chris Kane last edited by

        @chris-kane not had this specific problem but Apple has noted that for better Bluetooth performance with iPad's to turn off "WiFi" as it can cause connectivity issues - note WiFi is not used for Bluetooth at all

        Chris Kane 1 Reply Last reply Reply Quote 0
        • Chris Kane
          Chris Kane @tafkad last edited by

          @tafkad thanks, I wondered about that. Thanks again, I will give that a try

          I reinstalled the app hoping it would fix the connectivity but in doing so, it wiped out my custom saved amps and all of my backups.

          Back to the drawing board

          1 Reply Last reply Reply Quote 0
          • Serge Cattoul
            Serge Cattoul last edited by

            Hello,
            I have exactly the same problem...
            When connected to the Head Processor with my iPad, when I tweak amps, after a while I can't save the preset in the head anymore...

            Felix 1 Reply Last reply Reply Quote 0
            • Chris Kane
              Chris Kane last edited by

              I am still having this issue as well. I have tried just about everything...

              1 Reply Last reply Reply Quote 0
              • Felix
                Felix Moderator @Serge Cattoul last edited by

                @serge-cattoul Please write to us here https://help.positivegrid.com/hc/en-us/requests/new We will create a bug report to track.
                @Chris-Kane I tried to connect the latest Amp2 iPhone app to BIAS Head for 30 minutes and it's working fine on my end. Say it did not disconnect the Amp2 app from Head device.
                On the preset-saving issue: Can you try to rename the preset name and save it to BIAS Head again to see how it goes? Feel free to keep me posted here or via support ticket.

                1 Reply Last reply Reply Quote 0
                • Chris Kane
                  Chris Kane last edited by

                  Hey Felix, I tried renaming and it still disconnects. I’m bummed. Such a great amp but Bluetooth on my end stinks. Or is it the Amp I that I owns Bluetooth?

                  1 Reply Last reply Reply Quote 0
                  • johnysins517
                    johnysins517 last edited by

                    This is happening for when your system is affected by any kind of virus, For protect this, you can go to Norton customer care, they told you how you protect it.

                    1 Reply Last reply Reply Quote 0
                    • Chris Kane
                      Chris Kane last edited by

                      That would be if I was on my pc, but I am using an iPad pro and it says that it is very rare to get malware or a virus on it. Thanks for the tip though.

                      1 Reply Last reply Reply Quote 0
                      • ocpunkabilly
                        ocpunkabilly last edited by ocpunkabilly

                        Hi. Recently purchased a Bias Head, and this problem is happening to me too. It is VERY annoying to lose connectivity while tweaking an amp on the iPhone XR. Is this issue being worked on?

                        For me, I have to tap the Bluetooth button on the back of the amp to turn off Bluetooth, then reconnect the app to the amp after the Bluetooth restarts on the amp.

                        1 Reply Last reply Reply Quote 0
                        • Chris Kane
                          Chris Kane last edited by

                          Yes it is annoying and I’m still having the same problem with Bluetooth disconnecting...

                          1 Reply Last reply Reply Quote 0
                          • wes175
                            wes175 last edited by

                            I have the same issue. BT get discounted after a few changes to presets. Already reported to PG. they should come out updates to fix the bugs.

                            ocpunkabilly 1 Reply Last reply Reply Quote 0
                            • ocpunkabilly
                              ocpunkabilly @wes175 last edited by ocpunkabilly

                              @wes175 Thanks for the info. I hope they’re getting this taken care of soon. I’m gonna be at NAMM in a couple weeks. If it’s not fixed, I’ll ask them at their booth and report back here. 🤘🏼😝🤘🏼

                              Chris Kane 1 Reply Last reply Reply Quote 0
                              • Chris Kane
                                Chris Kane @ocpunkabilly last edited by

                                @ocpunkabilly hi, did you ever ask them at NAMM about this issue? I still get disconnected after a few tweaks....So frustrated that I can’t get any solution.

                                Chris

                                ocpunkabilly 1 Reply Last reply Reply Quote 0
                                • ocpunkabilly
                                  ocpunkabilly @Chris Kane last edited by ocpunkabilly

                                  They weren’t at NAMM. And the answer hasn’t come on this forum either. I’m not sure what the deal is, but it’s pretty frustrating. Sorry I couldn’t be more help. @chris-kane

                                  Chris Kane 1 Reply Last reply Reply Quote 0
                                  • Chris Kane
                                    Chris Kane @ocpunkabilly last edited by

                                    @ocpunkabilly thanks for the quick reply. Don’t be sorry, I have talked to some friends of mine that are dealing with this exact thing...They are not on this forum and are waiting to hear from me with any good news. Positive Grid needs to help us. I suggested a firmware update to fix the problem but for now they can’t fix what they can’t find.

                                    ocpunkabilly 1 Reply Last reply Reply Quote 0
                                    • ocpunkabilly
                                      ocpunkabilly @Chris Kane last edited by

                                      Hopefully they’re monitoring this thread. 🤔👍🏼@chris-kane

                                      1 Reply Last reply Reply Quote 0
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