Bias Amp 2 - White Screen Issue



  • Anyone know a quick fix for this?

    Windows 7
    64 Bit
    Latest Version of Reaper.

    I’ve had no issues in the past.
    All of a sudden Bias Amp 2 turns into a white screen after a minute or so.


  • Moderator

    @eph Please send us a ticket via https://help.positivegrid.com/hc/en-us/requests/new, thank you!



  • Yes this has been happening for a month or so. Click on another vst, then back.



  • @tannhauser
    Unfortunately that doesn’t get rid of the white screen.
    Thanks for the help though.



  • It might be something different. I have a bunch of VSTs/FX on the same channel, and clicking on another in the list, then back, fixes the image.



  • Might be similar or related to problems discussed here

    https://forum.positivegrid.com/topic/1666/google-browser-pops-up-as-fx-window

    some are having the white screen, others similar but different issue with browser, I've got the white screen with Bias Fx, so can't update past a certain version.

    There seems to be a lot of flaky stuff going on with Bias products. I tried to migrate my Bias Amp 1 Pro presets over to Bias Amp 2 Pro, nothing migrated across of course, but from then on when trying to access the preset/amp selection I would just get the spinning circle thing for up to 5 minutes before I was able to access the various folders/amps/presets, or do anything else for that matter, after that first attempt and the resulting 5 minute wait, access is normal again, well . . . until next session, then it's 'play it again Sam' rinse and repeat. Tried everything I could think of to fix it, factory reset, uninstall and delete all Amp 2 Pro folders and files, reboot and reinstall etc, but nothing fixed it, the problem remained. So I had to go back and restore the previous Disk image I had made, which of course put everything back to how it was a week previous, but at least it fixed the Amp 2 Pro issue, but I wont be trying to migrate Amp 1 Pro presets again I can assure you of that.

    There is a lot of flaky stuff in the Bias family of products that affect a lot of people from GUI sluggishness to problems like these that really need fixing. I have been through support for various things, run the support tool, gave all the info requested, only to get radio silence from then on (weeks/months), either they have no interest in fixing it, or it's to much to fix it, or don't know what the problems are. Notice in the thread I posted above, a mod said they were on to the problem, that was what, 3 or 4 months ago and nothing has happened, either way it's not a good look, and there is a lot of negative talk about PG and their products around the various forums. I have no issues with any other software, everything else runs and works fine, it's just the PG/Bias stuff,