Bias Amp 2 keeps crashing at launch

Andrew Ang

So I've downloaded Bias Amp 2 Standalone and messed around with it for 5 mins or so, quit the app, downloaded the plug-in version, and I've not been able to launch the software since. Any clues what I should do? I've already deleted all possible files, reinstalled several times, restarted my Mac, but none worked.

I'm running on High Sierra.

Sascha Ballweg

There is a known incompatibility with OS-X High Sierra. Positive Grid has something in their FAQ about this but I would agree if someone would say, that there has to be some kind of warning within the installer or at least a readme file ;)

thadengle

@andrew-ang I don’t have 2 but with 1 I had the same issues. I had to drag the files from documents to my desktop and it seems to work fine. Hope that helps.

Mike

@andrew-ang Please send us a ticket here https://help.positivegrid.com/hc/en-us/requests/new thank you!

castaing.jorge

I had the same problem and PG helpdesk gave me this solution. It worked for me:

Please try these steps

Uninstall your previous version:
If you’re on Windows 7, refer to this article https://support.microsoft.com/ml-in/help/2601726

if you’re on Windows 8, 8.1 or 10, follow these steps: https://support.microsoft.com/en-ca/help/4028054/windows-repair-or-remove-programs-in-windows-10

if you’re on a Mac, simply locate the program on your Drive, drag it to Trash Can and done.
Next, delete these files and folders
[Mac]
/Users/[User_name]/Documents/PositiveGrid/BIAS_Amp2 (folder)
/Users/[User_name]/Library/Application Support/PositiveGrid/BIAS_Amp2.settings (file)

(Show/hide hidden files for Mac: https://www.youtube.com/watch?v=5Rm04aziAbM)

If you're with OSX10.13, try deleting this file by using command:

Mac ->BIAS_Amp2.settings
*Click on the 'Go' menu in Finder while holding down [Alt/Option] to access the'username/Library' folder

    [Win]
    C:\Users[User_name]\Documents\PositiveGrid\BIAS_AMP2  (folder)
    C:\Users[User_name]\AppData\Roaming\PositiveGrid\BIAS_AMP2.settings file)

Now that the previous version and related files have been removed, you can proceed the installation again.

That's it. Good luck.

Mr.G

For Mac users, you can read this:
https://forum.positivegrid.com/topic/1735/clean-my-mac-user-warning

Mike

@castaing-jorge said in Bias Amp 2 keeps crashing at launch:

Documents/PositiveGrid/BIAS_Amp2

Thanks! Please always backup the Documents/PositiveGrid/BIAS_Amp2 folder before deleting it

sacher

deleting just:
/Users/[User_name]/Library/Application Support/PositiveGrid/BIAS_Amp2.settings (file)
so far helped at my MBP 10.13