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    Update error 2.1.1 - 2.1.2

    Desktop guitar software
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    • frankguetter
      frankguetter last edited by

      I am getting an error message when trying to update from v 2.1.1 to 2.1.2

      "An error occurred whilst extracting the update. Please try again later."

      Anyone?

      Matt McGinness Felix 2 Replies Last reply Reply Quote 0
      • Matt McGinness
        Matt McGinness @frankguetter last edited by

        @frankguetter no "error message for me. Installed the update without issue but now the window opens and it's frozen. Can't change patches and when typing in log into cloud....it only takes half the password. Another mess.

        1 Reply Last reply Reply Quote 0
        • Felix
          Felix Moderator @frankguetter last edited by

          @frankguetter Please try to download and upgrade it again:
          BIAS Amp 2:
          Mac:
          https://dlcf.positivegrid.com/BIAS_AMP_2_Mac_v2_1_2_1163.dmg
          Win(32bit)
          https://dlcf.positivegrid.com/BIAS_AMP2_Windows32bit_v2_1_2_1163.msi
          Win(64bit)
          https://dlcf.positivegrid.com/BIAS_AMP2_Windows64bit_v2_1_2_1163.msi

          Eph 1 Reply Last reply Reply Quote 0
          • Eph
            Eph @Felix last edited by Eph

            @felix I have also noticed issues.
            Bias Amp2 now loads faster, but once it is loaded it takes forever to access custom amps by clicking on the amp name in the top left corner.
            The audio quality also seems less “crisp” than previously?

            Joe Kuo 1 Reply Last reply Reply Quote 0
            • Joe Kuo
              Joe Kuo @Eph last edited by

              @eph Please write to us: https://help.positivegrid.com/hc/en-us/requests/new

              1 Reply Last reply Reply Quote 0
              • frankguetter
                frankguetter last edited by

                It did not work - I have now downloaded version 2.2.2.1293 from https://www.positivegrid.com/download and tried installing both the plugin and the standalone version.
                The standalone version is updated, the plugin still reads 2.1.1.946

                1 Reply Last reply Reply Quote 0
                • Mike_Studio
                  Mike_Studio last edited by

                  I also tried to install the update, but still keeps stating previous version. Logged out of tonecloud and logged back in, still no update.

                  Doing something wrong ?

                  1 Reply Last reply Reply Quote 0
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