Bias Preamp keeps disconnecting on start up

[Lawrence Falcomer]

Is anyone having problems with their head/preamp disconnecting on start up? Yes, I'm using Bias 1....
I'm running a Mac Pro - High Sierra.
Even when I reboot the preamp and software, it connects for split second, then disconnects.
Tried changing usb cable, USB port...

[Felix]

@lawrence-falcomer Please backup first and perform a factory-reset to see if that works:
https://help.positivegrid.com/hc/en-us/articles/209661886-Factory-Reset
PM me if you need any further assistance!