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    Bias Preamp keeps disconnecting on start up

    Hardware amps
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    • Lawrence Falcomer
      Lawrence Falcomer last edited by

      Is anyone having problems with their head/preamp disconnecting on start up? Yes, I'm using Bias 1....
      I'm running a Mac Pro - High Sierra.
      Even when I reboot the preamp and software, it connects for split second, then disconnects.
      Tried changing usb cable, USB port...

      Felix 1 Reply Last reply Reply Quote 0
      • Felix
        Felix Moderator @Lawrence Falcomer last edited by

        @lawrence-falcomer Please backup first and perform a factory-reset to see if that works:
        https://help.positivegrid.com/hc/en-us/articles/209661886-Factory-Reset
        PM me if you need any further assistance!:metal_tone2:

        1 Reply Last reply Reply Quote 0
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