I thought it was the same app...

jpalermo01

I'm using Jamup on both the iPhone and iPad. On the phone I have a set of amps and effects. When going to the iPad those things are gone even though I'm signed in to my account on both devices. Shouldn't data be the same between devices? I've restored purchases. Is my assumption not correct?

maines

Hi there,

Yes, JamUp is universal on both iPad and iPhone as long as you stick to just one app. (XT or Pro)

We hope you can try this for us:

Remove JamUp on your iPad
Log out AppStore
Restart your iPad
Log in AppStore and install JamUp
Go to the in-app store and tap on "Restore Purchase" once again

If this still doesn't help, please do write us with this link. We'll get you more information there!
https://help.positivegrid.com/hc/en-us/requests/new

Thanks!