@jupabeco You might want to do a Factory Reset. Also, an important step in the update process is NOT to plug-in the USB cable to the Spark until after the updater EXE is running, and directs one to connect.

@dhbailey Try using the Noise Gate pedal. It seems to work now.

Look under the MOD/EQ tab. Scroll down. You should see Guitar EQ and Bass EQ. If they are present, the rest are, too.

Same Issue.
I re-installed the ASIO Drive and updated again the firmware (even tough it did say I was up to date) and now it is finally working.
It says on the updating web page that we should try with another computer if it keeps failing... Just another hint if several attempts don't do any good for you guys.
Thanks for you all for your inputs and sharing.

It is the second time that I have the same problem with Spark 40. A terrible hiss in all positions and it doesn't work anymore. First time I sent it to the technical service in Poland, they sent me a new one amp and I thought that everything was fixed with the new grounded power unit (The first amp hasn't a grounded power unit). Two weeks later I have the same problem again with the second amp. The problem repeats exactly, a terrible hissy noise with plugged and unplugged guitar. The guitar don't sound amplified and not working anymore. The technical service said this time: "I will keep you posted on the shipping label to return your Spark amp to our local service center FOR REPAIR. The whole repairing process will be done in 10 business days." But my one year warranty expires in two months. What will be the support next time, out of warranty? Pay for repair it without any faith in this amp? I have two Marshalls (35 and 5 years old), two Fender (30 and 10 years old) and one Peavey (20 years old). I has not any problem with them, plugged in the same grounded outlets.

It is the second time that I have the same problem with Spark 40. First time I sent it to the technical service in Poland, they sent me a new one amp and I thought that everything was fixed with the new grounded power unit (The first amp hasn't a grounded power unit). Two weeks later I have the same problem again with the second amp. The problem repeats exactly, a terrible hissy noise with plugged and unplugged guitar. The guitar don't sound amplified and not working anymore. The technical service said this time: "I will keep you posted on the shipping label to return your Spark amp to our local service center FOR REPAIR. The whole repairing process will be done in 10 business days." But my one year warranty expires in two months. What will be the support next time, out of warranty? Pay for repair it without any faith in this amp? I have two Marshalls (35 and 5 years old), two Fender (30 and 10 years old) and one Peavey (20 years old). I has not any problem with them, plugged in the same grounded outlets.

@tbmuse Look up the Airstep for Spark. It works great!

@karsten frustrating.

I have logged a ticket but the responses from PG are slow. Currently waiting to see if I can find someone with a Mac in order to rule out the ASIO driver install.

Failing that I want to send it back for repair.

Let me know if you ever solve it.

@stinger0625 Yep, same thing on my Samsung S6 Lite tablet, whereas everything is fine on my Samsung S9 Phone...
Probably a small glitch on non standard Android screen size that will be resolved in a future app update...

@dhbailey said in Info to connect headphones output:

@coloxim If you use a Y splitter and plug in only one of the 1/4" phone plugs on the end you won't have an impedance problem if you start with the volume on your Spark very low and then raise it as needed to get a decent signal into your computer through your Scarlett. And even though the Spark claims to be a stereo amp, it's not really very much stereo so that should be fine.

Ok, so is better to use a split cable....

Thanks

Windows is such a creepy operating system when it comes to creative work. On a Mac, all you do is connect the Spark and the next time you fire up Studio One (or Logic Pro) the software asks if you want to use it as an input device. No driver installation, no configuring, no fuss. @Jeff-Frost did you define the Spark as an input device in Studio One settings? From your text it looks like you just connected the amp via USB.

I did the update today, with that PC running Windows 7, and can cofirm it worked!

It was a little confusing at first, because in essence you need to download the ASIO driver, as well as the firmware installer. The video that was posted kinda didnt show both being downloaded, and gave me the impression that just the ASIO driver was needed.

I can say I do like the new added items. I hope to see more in the future!

@redroc-k I am fully awake now.

If they make Bias FX 2 compatible with midi controllers, it will make the hardware line they are selling obsolete. It all makes sense now.

Even before I understood they sell hardware effects pedals, I said they won't fully support Bias FX 2 because they are trying to sell their own hardware.. Little did I know.

Of course they don't want someone to just be able to do what they need on stage with JUST Bias 2 effects.. It is a very sad day, I really loved this software. Now I get why they avoid continuing support for presets in the Midi Commander.

They have amps and hardware pedals to sell, making Bias FX 2 truly viable for stage would be internal competition for their hardware products.

@lpainton68 The next time you log into the "Cloud", the Celestion IR packs should automatically load from the server.

After you log into the "Cloud" through the application.

Through the application click on the "Store" button.
Once you are on the Store page, click on "Expansion Packs"

You should see your "Celestion IR Packs" listed as "Purchased"

If you see "purchased" you know they are installed, and then it is just learning the implementation process.

I have a few other IR Packs, all of the other companies had a direct download system. Positive Grid makes it part of your account log in. Like when you upgrade from "Standard" version to "Elite", the upgrade is done through your account, when you log into the software.
Hope that helps!

@jacques-koubi Hey, I had a much different issue, but the fix I found might work. I didn't see anyone else trying to answer this.

Bias FX 2 stopped recognizing my M-AUDIO air 192|4 audio interface. I approached it as a "M-Audio" problem. I removed and reinstalled drivers. "All other programs saw the device without issue".

Long story short, I made sure all my custom settings were backed up to the Cloud and ran the "Factory RESET" (Settings, App information, FACTORY RESET).

Once I did that, the program can now see the device.

We even have different computer operating systems. But think it would be worth a shot to do the factory rest to see if that restores functionality. Hope that helps.