@ash Windows 10 pro als Standalone Desktop Version. Hatte mittlerweile schon Kontakt zum Support aufgenommen. Dort wurde mein Kontologin zurück gesetzt. Ohne Erfolg!
Ich melde mich nach wie vor 2 Mal an um die "Elite" Version voll zu nutzen.
Selbst eine Neuinstallation auf einem Zweitsystem bring den gleichen Effekt!
Hinweis: wenn ich ein "Factory Reset" im BIAS-FX durchführe...hierbei wird im Anschluss die Anwendung neu gestartet, befinde ich mich in der "richtigen" Version! Diesen Vorgang kannte selbst der Support nicht!

BIAS FX 2.4.5 second login_after factory reset.JPG BIAS FX 2.4.5 first login.JPG

Eine richtige Lösung gibt es wohl nicht für dieses Problem?
VG

@waynehowe54
My experience with the forum is that PG personnel seldom monitor most of the topic categories. Your best bet is to document your suggestion under, “What’s the Big Idea”. Theoretically, this is where PG Personnel go to find member recommendations fir new and approved feature ideas…

@gordonjsmith Thanks - I've just placed the order! (Jan/Feb2023 Delivery)

Thank you for the information.

@paul-m-sciacca
When connecting to the Spark 40, do you see both Bluetooth connections: Spark 40 BLE for the Amp-to-App, and Spark 40 Audio for the music.

Don’t own a Mini, so not sure of the corresponding Bluetooth Device Names; however, I expect they’re similar.

Since you have both tied to the same iPhone, is it possible that the iPhone is confused about which Spark audio device (40 vs. Mini) should be active at any one time? The Amp-to-App connection is heavily tied into the PG security scheme using your account and Spark Amp Serial Numbers to provide App access to ToneCloud, etc. I’m guessing the audio connection is more generic in design.

Have you tried “forgetting” the Mini Audio Bluetooth Device, and then finding and connecting it again?

@mario-muñoz
Does the Spark Amp work correctly on its own? Does the Amp play music as a stand-alone Bluetooth Speaker, with or without a guitar plugged in? Do you run the app on an iOS or Android device; what version operating system? How complex is your set-up; guitar straight into the amp, or a more complex monitoring and recording set-up using an iRig or PC/MacBook?

I’d first open a Support Ticket, even if your amp is out-of-warranty. Also, PG personnel monitor Support Tickets a lot more closely than the general forum content. There have been several similar problems identified recently on this forum. With the recent update to iOS 16 and a rash of Security patches, this could suggest a Spark App bug. PG has a complex security structure, including establishing and linking the Spark App to the Amp using your PG Account and Amp serial number. The more Tickets and information PG receives, the more likely they are to recognize a potential problem.

Baring an App issue, answers to the other questions could help forum members to determine if it’s a hardware issue with the Amp.

@bwicks64
When I’ve experienced this problem, it turned out to be either a bad cable, or a 90 degree cable plug that became dislodged by a control knob when moved. Assume you’ve ruled out a damaged/degraded cable and guitar jack.

If you haven’t already, I’d suggest you try cleaning the input jack. Debris could be preventing full contact with the plug which results in poor grounding and the interference noise you described.

@eddie-edwards Hello Eddie, in this forum there are people that sadly have years complaining for that.

@岡-勲

Have you created a Support Ticket? How old is your Spark 40? Did it fail all at once, or did it intermittently cut out over time? I assume the speaker also fails when using the Spark 40 as a Bluetooth Speaker for music/backing tracks.

In the past, one Forum Member has suggested cleaning the Headphone Socket; it’s relatively easy and eliminates one potential cause. The socket acts like a switch; when the headphone plug is inserted it ‘turns off’ the signal to the speakers. It’s possible that a piece of debris could lodge in the socket and permanently activate the switch.

Given that cleaning didn’t solve the problem, I’d suspect a hardware component or wire connection failure. You definitely want to create a Support Ticket if your Spark 40 is new, or still under warranty. It still makes sense even if it’s not.